Paralegal

The Lender Service Practice Group provides a range of debt recovery services to the firm's lending clients across England and Wales, and Scotland. Utilising cutting edge technology, they have specialists dealing with different debt types, all operating under a centralised management system allowing them to deliver a consistently exceptional service. The main areas of specialisms are Debt Recovery, Litigation, Repossession Conveyancing and Asset Management.

As a Paralegal, you will provide legal and administrative support within legal teams, helping to ensure matters are progressed efficiently, accurately and in line with procedural requirements. Working under supervision, you will support the delivery of high-quality legal services through legal research, document preparation, case management and liaison with clients, courts and third parties as required. You will consistently demonstrate values driven behaviour by showing genuine care for clients and colleagues, striving for excellence by going above and beyond and fostering a culture of collaboration by playing as a team.

Key Accountabilities of the Role

• Manage a varied caseload and undertake paralegal tasks independently, escalating legal issues where appropriate.
• Draft legal documentation accurately and in accordance with legal and client requirements.
• Support the full lifecycle of files, including opening, progression and closure of matters.
• Communicate professionally with clients, courts and third parties via telephone, email, video conferencing and in person.
• Assist in managing client expectations and maintaining high service standards.
• Support billing, fee recording and other financial administration activities within the team.
• Ensure compliance with firm policies, anti-money laundering requirements and risk management procedures.
• Maintain accurate and well-organised file records and respond promptly to compliance and audit requests.
• Provide administrative support to Senior Paralegals, Solicitors and other senior team members as and when required
• Contribute to knowledge sharing and support the development of less experienced colleagues where appropriate.

Qualifications

Essential

• English and Maths at Higher level or equivalent.

Desirable

• Registered Paralegal qualification.
• Other Paralegal or Legal Services qualifications.

Essential Skills, Knowledge & Experience

• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to prioritise effectively and work under pressure.
• Strong IT skills and the ability to manage digital workflows efficiently.
• Ability to work collaboratively within a team environment.
• Proven ability to manage competing priorities, meet deadlines and manage client expectations.

Desirable Skills, Knowledge & Experience

• Experience using case management systems and legal technology.

Experience working within a volume legal services, debt recovery, litigation or lender services environment would be advantageous.