Last Modified: 28 May 2023

At FQPS Academy, we prioritise the protection of your personal data. This Privacy Policy outlines how we collect, use, and share your data when you use our website and engage with our services. This policy provides information on how FQPS Academy collects and processes your personal data, including data you provide when applying for our courses.

By disclosing your information to us, you agree to the terms of this policy.

Who We Are

We are FQPS Academy, a website meant to assist you in preparing for SQE exams. We respect your privacy and are committed to protecting your personal information. This policy describes how we use your personal information.

When you use our website, applications, or purchase/use our products and services, you trust us with your information. We value the trust you have placed in us by sharing your information and we respect your privacy. This privacy policy explains how we use the information collected from your use of our website, applications, products, and services, including what we collect, how we collect it, how we use it, why we use it, who we share it with, and the rights to which you may be entitled.

We have endeavored to keep this policy clear and straightforward. If you have any questions or if anything is unclear, please contact us using the contact details provided at the end of this policy.

Collection and Storage of Your Information

We collect and use the following non exhaustive personal information:

Personal Information:

• Full name
• Email address
• Password (encrypted)
• Contact information (address, phone number)

Educational Information:

• School/University name
• Course enrollment details
• Course completion data
• Progress and performance data related to practice materials and assessments

Payment Information:

Credit card details (if applicable)

Usage Information:

• Login activity
• Practice material usage (e.g., questions attempted, time spent, performance metrics)
• Progress tracking and statistics

Please note that this list is not exhaustive and may vary depending on the specific features and functionality of the application/website.

We collect this information when you register for our services, purchase our products, use our websites or applications, or when you provide it to us through other means. We may also collect aggregated user data on your use and activity on our websites and applications.

Additionally, we may collect information about you from other sources, such as orders placed by you or from third-party mailing lists. Our partners who obtain this information will inform you, at the point of collection, that they are collecting the information (in part) for us and that the information will be provided to us. Any personal information we collect from other sources will be stored and used in accordance with this Privacy Policy.

We maintain your information securely in our customer database and will only store it for a reasonable period, which, if you have an account with us, will be the duration of your subscription to our service and for six years thereafter.

Use of Information

We use your personal information for the following purposes:

• Providing the services or products you requested
• Billing and shipping
• Personalizing our service
• Analyzing and reporting on your and other students' performance
• Providing information about related products and services based on your preferences
• Improving our website
• Developing new products and services
• Systems administration and troubleshooting purposes

If you have inquired about, applied for, or purchased an SQE package we may occasionally update you on our latest policies, products/services, news, and special offers via email. Every electronic communication you receive from us or one of our group companies will provide an option to unsubscribe and opt-out of receiving further marketing communications.

Your information may be shared with our group members and select third parties. Please note:

We might share your credit card number with third parties like Stripe or Paypal.

Basic demographic data, including name, address, phone, email, company, title, school, graduation data, course for which you are registered, and related information, may be disclosed to marketing partners (such as Google 'Adwords,' Facebook 'Ads,' and LinkedIn 'Insights'). You can prohibit this by following the steps outlined in the "How to Prohibit Sharing with Our Marketing Partners" section.

Information about your website usage and progress using our study materials may be disclosed to third parties, such as educational institutions, professors, and product development partners. If your company has sponsored your attendance or certification, we will also share progress and successful certification outcomes.

Our marketing partners and other third parties with whom we share your information are expected to meet our standards on processing information and security. The information we provide to them, including your information, will only be provided for the performance of their function.

Your personal information may be transferred to other third-party organizations in certain scenarios:

If we are discussing selling or transferring part or all of our business, the information may be transferred to prospective purchasers under suitable terms of confidentiality.

If we are reorganized or sold, information may be transferred to a buyer who can continue to provide services to you.

If required by law, regulatory codes, or public or regulatory authorities.

If necessary for defending a legal claim.

Your personal information may also be shared if it is made anonymous and aggregated.

Why We Use Your Information

We use the information we collect about you for the following reasons:

• To fulfill our contractual obligations and provide the products or services you requested.
• To improve our service, understand our users and customers, and analyze how you use our website, applications, and products and services.
• To communicate with you and allow you to easily communicate with us and update your preferences.
• To develop and maintain relationships with our suppliers and partners.

Our marketing partners use your information based on their belief in having legitimate business interests to contact you about similar products and services to those we provide. If you wish to prohibit us from sharing your personal information with our marketing partners, please follow the process outlined in the "How to Prohibit Sharing with Our Marketing Partners" section below.

Employers, educational institutions, professors, and product development partners with whom we share your information also process your data on the basis of their legitimate interests for analyzing and improving team cohesion, reducing errors, speeding up onboarding, and developing new products and services.

How to Prohibit Sharing with Our Marketing Partners

To prohibit the sharing of your personal information with our marketing partners, please follow these steps:

• Locate an email from FQPS Academy
• Click on "Email Preferences" at the bottom of the email
• Uncheck the types of emails you do not want to receive
• Click "Update Email Preferences"

Your Rights

You have certain rights concerning your information, including the right to access and correct your information. Other rights may be available in specific circumstances. The following are your rights and how you can exercise them:

• You can withdraw consent, where applicable, at any time.
• You can request confirmation if we are processing your information.
• You can request access to your information.
• You can request correction of your information if it is inaccurate.
• You can request the deletion of your information.
• You have the right to be forgotten and can request that we stop using your information.
• You can request restrictions on how we use your information.
• You can request the transfer of your information to another company in a readable format.
• You can request that we stop using your personal information, subject to certain circumstances.
• You have the right to lodge a complaint with the relevant supervisory authority.

How to Contact Us

If you have any questions about this policy or wish to exercise your rights, please contact our Data Privacy representative at support@fqps.co.uk.

Changes to the Policy

This policy may be changed from time to time. If there are any significant changes, we will highlight them at the top of the policy and provide a prominent link to the updated policy for a reasonable period following the change. If you would like access to a previous version of the policy, please contact us using the contact details provided above.

International Data Transfers

We may operate and process information in multiple jurisdictions. Some of our Education Partners, Service Providers, and Other Third Parties may be located or process information outside of your jurisdiction. In such cases, your personal information may be collected, used, disclosed, stored, and processed in these other jurisdictions for the purposes described in this policy. The data protection and privacy laws of these jurisdictions may differ from those in your jurisdiction, and your personal information may be subject to the laws of these other jurisdictions, including lawful requirements to disclose personal information to government authorities.

Cookies

We use cookies, tracking pixels, and related technologies on our websites, including [Insert Website URLs]. Cookies are small data files that are served by our platform and stored on your device. For more information about the cookies we use and how we use them, please refer to our Cookie Policy, which can be found Update cookies preferences.

We appreciate your trust in FQPS Academy and your commitment to protecting your personal information. If you have any questions or concerns, please do not hesitate to contact us using the provided contact information.

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