Legal Liaison Assistant

About Us

At ACT, we’re not just about processes, we’re about people. As a Legal Liaison Assistant in our busy Debt Recovery Department, you’ll play a key role in helping clients navigate the civil litigation process with confidence and care.

If you’re passionate about the legal sector, enjoy problem-solving, and take pride in delivering exceptional service, this is an excellent opportunity to develop your career in a supportive and professional environment.

The Role

As a Legal Liaison Assistant you will support case management, liaise with solicitors and colleagues, and provide clear guidance to clients, ensuring every interaction is professional, empathetic, and compliant. This role is ideal for someone who enjoys problem-solving, client interaction, and working as part of a collaborative, high-performing team.

The role is full-time at 37.5 hours per week. Working hours are Monday to Thursday, 8:30 am to 5:00 pm, and Friday 8:30 am to 4:30 pm. This is a fully remote role. Our two offices are based within Glasgow, Scotland and Harrow, London if office based work is preferred. The dress code is completely casual. The starting salary for this position is £26,000, with a bonus scheme which could see you earn up to 15% of your yearly salary.

Key Responsibilities

• Support clients through the civil litigation process, from issuing claims to enforcement.
• Track and manage cases, ensuring legal procedures are followed accurately and efficiently.
• Collaborate with solicitors and colleagues to deliver the best possible outcomes for clients.
• Handle client queries promptly and professionally, providing clear guidance and reassurance.
• Work closely with clients to find practical, effective solutions tailored to their individual needs.
• Maintain accurate records and update internal systems in real time.

Skills & Experience

Desirable (but not essential):

• Law degree (LLB), Graduate Diploma in Law (GDL) or equivalent legal qualification.
• CILEX qualification or working towards CILEX.
• Legal Practice Course (LPC) or Solicitors Qualifying Examination (SQE) studies.
• Previous experience in a debt recovery or credit management environment.

Essential:

• Previous experience in a legal or debt recovery environment (paralegal or debt recovery experience preferred).
• Understanding of debt recovery proceedings or the Civil Procedure Rules.
• Excellent communication and negotiation abilities, with a calm and professional manner.
• Strong organisational and time-management skills.
• Proactive, solution-focused mindset with the ability to work independently and collaboratively.
• Confidence supporting clients with care and clarity, both written and verbal.
• Competence in using IT systems and maintaining accurate case records.
• Flexible, positive attitude with the ability to adapt to change.

Our Core Values in Action

Act with Integrity – We act ethically, honestly, and fairly in all we do. Decisions are made with transparency and accountability, and we take pride in doing the right thing for our colleagues, clients, and the business.
Collaborate to Thrive – We put people first, supporting each other, collaborating across teams, and fostering an inclusive, respectful environment. Teamwork, empathy, and mutual respect guide how we work and celebrate successes.
Target Excellence – We continuously grow, learn, and innovate to deliver high-quality results. From improving processes to developing our skills, we embrace change and seek smarter ways of working while maintaining professionalism and focus.

Benefits of the Role

• Casual dress
• Wellbeing programme
• Life insurance scheme
• Bunk of Birthday - take your birthday off, paid without using your annual leave
• Company sick pay
• Holiday entitlement increases with length of service
• Bonus scheme – earn up to 15% of your yearly salary

Equal Opportunities

ACT Credit Management is committed to creating an inclusive workplace that welcomes and supports people from all backgrounds. We select candidates based on merit, capability, and alignment with our values.

Job Types: Full-time, Permanent

Pay: £26,000.00 per year

Benefits:

• Casual dress
• Health & wellbeing programme
• Sick pay
• Store discount
• Work from home

Application question(s):

• Are you comfortable communicating directly with debtors or clients regarding outstanding balances and repayment options?

Experience:

• working in debt recovery litigation or civil litigation: 1 year (required)
• debt recovery litigation or civil litigation case handling: 1 year (required)

Work Location: Remote