Business/Legal Administration / Personal Assistant – Work Placement (London)

Job Summary

About us

OnDemand Concierge looks after private clients and families who need things done properly, whether that is a visa application, a move to London, a certified translation or a table at a restaurant that is fully booked. Many of our clients come to us from abroad, and many stay with us for years. Between us, we speak English, Lithuanian, Polish, Russian, Spanish and Ukrainian.

Our work falls into four broad areas:

• Immigration and compliance – UK immigration advice, Schengen visa applications, legal and accounting matters, and certified translation.

• Relocation and living – helping families settle in the UK, from finding a property or a short-term let in London to arranging schooling and educational guardianship.

• Personal concierge – day-to-day requests, lifestyle assistance and transport.

• Travel, events and celebrations – private trips, tours and tickets, events, gifts, styling and flowers.

ONDEMAND CONCIERGE LTD is authorised and regulated by the Immigration Advice Authority (IAA).

The role

We are looking for a university student to join us on a work placement, supporting both the business and the legal side of the firm. No two days are quite the same. One morning you may be preparing a client’s visa file; that afternoon you could be arranging an airport transfer or chasing a translator to meet a deadline. The role suits someone who is organised, stays calm under pressure and enjoys looking after people.

The placement is office-based, Tuesday to Thursday, at our office on Borough High Street, London SE1, a few minutes’ walk from London Bridge and Borough stations. We ask for a minimum commitment of three to six months. After that, students who have done well may be considered for a permanent position, and law students may be considered for a role on the legal side of the business, subject to the appropriate qualifications and regulatory requirements.

What you will be doing

• Running the office day to day: post, correspondence, filing and client records, all kept in line with UK GDPR

• Answering client enquiries by email, telephone and WhatsApp, and making sure each one reaches the right person

• Managing diaries, booking appointments and arranging meetings

• Supporting our immigration team with administration: collecting and checking documents, preparing files and keeping track of deadlines. You will work under the supervision of a regulated adviser and will not give immigration advice yourself.

• Arranging certified translations and liaising with translators

• Taking care of concierge requests, including restaurants, travel, accommodation, transport and events

• Helping relocating clients with property searches, short-term lets and school or guardianship enquiries

• Coordinating suppliers for events, gifts, styling and flowers

• Preparing invoices, price lists and simple reports

• Onboarding new clients, including gathering their information and documents

Who we are looking for

You are currently at university (final-year students are welcome), studying economics, law or a related subject such as finance, accounting or business. You are well organised, you can keep several things moving at once without losing track, and you are comfortable with Microsoft Office and online systems. Our clients trust us with personal and often sensitive matters, so discretion is essential.

Fluency in another language is a strong advantage, particularly Lithuanian, Polish, Russian or Ukrainian, although we are happy to hear from speakers of other languages too. An interest in immigration, law, client service or business administration will help you get the most out of the placement. You must have the right to work in the UK.

What you will gain

• Hands-on experience of regulated immigration work, legal support, translation, relocation and premium concierge services

• A three-day week that leaves room for your studies

• A friendly, multilingual team that will take the time to show you how things are done

• A reference and a LinkedIn recommendation when you complete the placement

• The prospect of a permanent role, including on the legal side for law students

How to apply

Please send your CV and a short cover letter to info@ondemand-concierge.co.uk, telling us a little about yourself and why the placement interests you.

Work Location: In person