Assessment & Relief Officer

Job Description

Vacancy Description


Assessment & Relief Officer

Service Area/School

Place - Housing and Strategic Planning

About Us

Bexley is an outer London Borough with the best of both worlds, located between the hustle and bustle of London and the Garden of England, Kent. Within the borough we have award winning parks, open spaces and listed heritage sites.

About the Role

We are transforming our homeless service to improve homelessness prevention, reduce temporary accommodation and end street homelessness.

Following a re-structure of the Housing Services Department we are now seeking a number of exceptional candidates who will be part of a team that is driving service improvements and innovation to ensure that the Housing service provides an effective, efficient and high quality housing options service.

The Council is currently piloting new arrangements for dealing with homeless applications to greatly enhance the use of online processing and telephone assessment. Therefore the role is hybrid working, employees would split their time between working from home and attendance at our Civic Offices.

You will be responsible for the effective delivery of the Council’s statutory duty with reference to the Homeless Reduction Act 2017 and Parts VI and VII, the Housing Act (as amended) considering the relevant codes of guidance and case law.

Please refer to the Job Description attached for more information

For an informal discussion about the role please contact Darren Chetram by email [email protected]

We will offer you in return a package that includes a competitive salary, an excellent pension scheme and generous annual leave plus bank holidays. For more information on the benefits package on offer please refer to the Candidate Information document attached.

We reserve the right to close adverts earlier than the closing date.

Candidate Profile

Are you an empathetic person with excellent customer services skills, looking for an interesting and varied role. We’re looking for people who have the qualities and skills we feel would most benefit our clients; professionalism, empathy, kindness and understanding, and a desire to develop their own knowledge and skills.

You will be passionate about delivering a professional customer centred high-quality housing service that consistently impresses our customers whilst enhancing our reputation.

You will be part of a transitional change to staff working in an agile manner and to implement the housing services approach to agile working ensuring that housing services are delivered effectively.

You will be an energetic and an excellent communicator who works as part of a team that always seeks to understand first and create simple ways to keep people informed about things that are important to them.

You will apply huge personal integrity coupled with resilience to be part of a team that is known for delivering and keeping its promises. Your team will get things done on time, to the highest standards and learn quickly when things go wrong.

You will ensure appropriate performance management is in place to achieve all key indicators including high levels of customer satisfaction.

You will be highly motivated, ambitious and ready for a new challenge.

You will contribute to develop and review policies and procedures in line with the policy framework to ensure that they meet legal requirements and best practice.

You will contribute to preparing and implementing the housing strategy, homelessness strategy, as it relates to housing need, and to undertake projects related to the development of the service area.

You will contribute to identify and develop accommodation solutions to address housing need.

With infectious and unwavering levels of enthusiasm, inspiration and motivation you will be part of a team that is responsible for the day to day delivery of the Assessment & Relief Service.

For the full list of essential and desirable criteria for this role then please refer to the Person Specification within the Job Description attached.

This post is considered by the authority to be a customer-facing position; as such it falls within scope of the Code of Practice on English language requirement for public sector workers. The council therefore has a statutory duty under Part 7 of the Immigration Act 2016 to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. The appropriate standards are set out in the JD/Person Specification. These will be applied during the recruitment/selection and probationary stages.

How To Apply

Use the ‘Apply for vacancy’ button.

Please note that the system has a one-hour time limit. We would advise you to prepare your answers separately and then copy and paste into the online form once finalised and have your CV and/or Supporting statement ready to upload.
If any mandatory fields are missing, a pop-up box will appear at the top of the page advising which sections require completion. Please check your Junk email for any correspondence.

Additional Information

As a disability confident employer Bexley welcomes applications from people with all disabilities, including hidden disabilities and mental health conditions. We will interview any disabled applicant who meets the minimum criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on [email protected]

This role may be available as a development opportunity through secondment for the Council’s existing employees. The Council’s Secondment Scheme can be found here. If this option is of interest, please contact the recruiting manager.

Contract Duration

12 months tbc



Contract Type


Employment Details

Contract Hours



£31,527 - £35,718 per annum

Vacancy Location


South East, London, Bexley Civic Offices

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