Company: [Progress Law]
Location: [Halifax, West Yorkshire]
Are you passionate about aiding individuals in pursuit of justice? Do you possess excellent organisational skills, a methodical approach to tasks, and a commitment to thoroughness? If so, we have an exciting opportunity for you to join our law firm as a Criminal Injuries Helpline Representative.
About Us: Progress Law is a reputable and established law firm dedicated to providing legal assistance and support to individuals affected by criminal injuries. With a team of highly skilled professionals, we strive to help victims seek justice and navigate the complexities of the legal system.
Job Responsibilities:
- Responding to incoming calls and inquiries on the Criminal Injuries Helpline promptly and professionally
- Listening empathetically to callers' experiences, providing emotional support, and offering relevant legal guidance
- Collecting detailed information from callers regarding their criminal injuries, ensuring accuracy and attention to detail
- Assessing the eligibility of callers for compensation and guiding them through the claims process
- Assisting callers in completing necessary documentation, ensuring all required information is accurately recorded
- Collaborating with solicitors and legal professionals to gather additional information and evidence when required
- Maintaining accurate records of all interactions and case details in our case management system
- Conducting follow-up calls with clients to provide updates, gather additional information, and address any concerns
- Staying up-to-date with relevant laws, regulations, and procedures related to criminal injuries compensation
Qualifications and Skills:
- Bachelor's degree in law, criminal justice, or a related field (preferred)
- Previous experience in law firm or a helpline role is highly desirable
- Excellent organisational skills with the ability to multitask and prioritise workload effectively
- Methodical approach to tasks, ensuring attention to detail and accuracy
- Strong communication skills, both verbal and written, with the ability to convey complex information clearly and concisely
- Empathetic and patient demeanour, with the ability to provide emotional support to callers
- Ability to work independently and as part of a team, collaborating effectively with solicitors and other staff members
- Familiarity with legal terminology and procedures related to criminal injuries compensation
- Proficient computer skills, including knowledge of case management software and MS Office Suite
Benefits:
- Competitive salary commensurate with experience
- Paid annual leave
- Professional development and training opportunities
- Supportive and inclusive work environment
How to Apply: If you are enthusiastic about assisting victims of criminal injuries and meet the qualifications outlined above, we would love to hear from you. Please submit your CV, along with a covering letter highlighting your relevant experience and why you are interested in this role, to [email address]. Please include "Criminal Injuries Helpline Filehandler Application" in the subject line of your email.
Note: Only shortlisted candidates will be contacted for further steps in the application process.
At Progress Law Solicitors, we value diversity and are committed to creating an inclusive workplace that promotes equal opportunities. We encourage applications from all qualified individuals regardless of race, ethnicity, gender, sexual orientation, religion, disability, or age.
We look forward to reviewing your application and having you join our team dedicated to making a positive impact in the lives of those affected by criminal injuries.
Benefits:
- Casual dress - on payday
- Bonus scheme
- Discounted or free food - Every Friday the firm pays for food.
- Flexible schedule - flexi time is available.
- On-site parking - free
Job Types: Full-time, Permanent
Pay: £19,000.00-£24,000.00 per year
Additional pay:
- Bonus scheme
- Performance bonus
Benefits:
- Casual dress
- Company pension
- Discounted or free food
- Flexitime
- Free parking
- On-site parking
- Profit sharing
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Application deadline: 13/09/2024